Shipping & ReturnsHOW CAN I CONTACT YOU?
Our customer service email is email@example.com
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?Orders can take up to 2-4 Business days to arrive once shipped. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time. HOW CAN I TRACK MY ORDER?
You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.
CAN I EXCHANGE AN ITEM?
YES! Hassle-free returns!
Please email firstname.lastname@example.org with your name, order #, and reason for exchanging.
If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.
*Exchanges must be made within 60 days from the date your item was delivered.
There are NO RETURNS for Customized Items. Those sales are final unless it's a quality issue or incorrectly sent.
DO YOU OFFER REFUNDS?
ABSOLUTELY! If you don't love your Snowy Mountain Traders item, we will refund your money. Refunds must be processed within 60 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing.
Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.
About Snowy Mountain TradersThat's me, Norm Crenshaw in the workshop.
I've always been a creator. I was always drawing, building furniture, etc. In high school, I discovered my dad's wood working tools, and I was hooked. It was my passion to be creative in my career.
I then moved my creativity to this new thing called the Macintosh computer. Others recognized my passion for creating and I became a senior web and graphics designer at my day job.
Today I have a team of awesome employees that helps me create products in-house with the singular vision of bringing beautiful art into people's homes. Join me on the journey. Your home deserves beautiful art.
LET OUR CUSTOMERS SPEAK FOR US
Mom loves her tumbler! It was the perfect gift!
Dad loves his tumbler! He is a chill dad and he is definitely a grill master. Fits him perfectly!
All my girls love my wine cup. Ready for Summer!